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Contributor | Jo Causon
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Jo Causon is the CEO of the Institute of Customer Service
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Customer service staff deserve respect, not abuse
With legislation in the new Police, Crime, Sentencing and Courts Act...
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Jo Causon
July 1, 2022
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Offshoring is no longer just for giants as SMEs tap up global talent
For decades, offshoring was the...
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Alex Fenton
September 30, 2025