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Contributor | Jo Causon
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Jo Causon is the CEO of the Institute of Customer Service
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Customer service staff deserve respect, not abuse
With legislation in the new Police, Crime, Sentencing and Courts Act...
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Jo Causon
July 1, 2022
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Why the public sector must accelerate personalised services
In today’s world, people expect...
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June 26, 2025
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The Tax Conundrum
Britain is ‘living beyond its...
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